Customer Verification Policy

This document outlines Mise O Jeu’s verification procedures for customer accounts. These measures ensure compliance with Canadian regulatory requirements, prevent fraud, and maintain the security of our gaming environment.

Verification Requirements

Mise O Jeu implements a comprehensive verification process for all players in accordance with Canadian anti-money laundering regulations and responsible gambling policies. This process is mandatory and applies to all account holders regardless of activity level or transaction volume.

When Verification Occurs

Verification may be initiated at various stages:

1. Upon account registration
2. Before processing your first withdrawal
3. When cumulative deposits reach certain thresholds
4. When updating significant account information
5. If suspicious activity is detected
6. Periodically as part of routine compliance reviews

We recommend completing verification immediately after registration to ensure uninterrupted access to all account features.

Required Documentation

The verification process typically requires the following documents:

Identity Verification

One of the following government-issued photo identification documents:

• Valid passport
• Provincial or territorial driver’s license
• Provincial or territorial identification card
• Permanent resident card

All ID documents must be current (not expired), clearly show your photo, full name, date of birth, and document expiration date.

Address Verification

One of the following documents dated within the last 3 months:

• Utility bill (electricity, water, gas, internet)
• Bank statement or credit card statement
• Government-issued correspondence
• Property tax bill
• Insurance policy statement

The document must clearly display your full name and current residential address matching the information provided during registration.

Payment Method Verification

For each payment method used:

• Credit/Debit Cards: Photo of front and back (with CVV covered)
• Bank Accounts: Bank statement showing your name, account number, and bank details
• E-Wallets: Screenshot of account profile showing your name and email address

Document Submission Guidelines

To ensure efficient processing of verification requests:

1. Submit color copies or photos of original documents
2. Ensure all four corners of documents are visible
3. Make sure text is clearly legible
4. Remove or cover sensitive information not required for verification (e.g., credit card CVV)
5. Submit files in JPG, PNG, or PDF format
6. Keep file sizes under 5MB per document

Documents that are blurry, edited, manipulated, or incomplete will be rejected, requiring resubmission and delaying the verification process.

Verification Process Timeline

Our verification process typically follows this timeline:

1. Document submission through secure upload in account dashboard
2. Initial automated verification checks (completed within minutes)
3. Manual review by verification team if required (1-24 hours)
4. Additional documentation request if necessary
5. Final verification decision

Standard verification is typically completed within 24 hours of receiving all required documentation. During periods of high volume, the process may take up to 48 hours.

Account Limitations During Verification

Unverified accounts may have the following limitations:

• Withdrawal restrictions
• Deposit amount limitations
• Restricted access to certain games
• Betting limits
• Promotion participation restrictions

These limitations are removed once verification is successfully completed.

Verification Compliance Standards

Mise O Jeu adheres to stringent compliance standards in our verification procedures:

1. All verification data is processed in accordance with Canadian privacy regulations
2. We employ advanced encryption for document transmission and storage
3. Documents are accessible only to authorized compliance personnel
4. Verification standards are regularly audited by regulatory authorities
5. Document retention follows legal requirements (typically 5-7 years)
6. Information may be shared with financial institutions and regulatory bodies as legally required

Failed Verification Procedures

If verification cannot be successfully completed:

1. You will be notified of specific issues with submitted documentation
2. You will have the opportunity to submit alternative or corrected documents
3. If verification ultimately fails, account restrictions may remain in place
4. Accounts that cannot be verified within 30 days of the initial request may be suspended
5. Original deposited funds will be returned through the original payment methods
6. Any winnings may be held pending successful verification

Special Verification Circumstances

Enhanced Due Diligence

In certain situations, enhanced verification measures may be required:

1. Large transaction amounts
2. Unusual account activity
3. Politically exposed persons (PEPs)
4. High-risk geographic locations
5. Incomplete or inconsistent information

Enhanced due diligence may include requests for:

• Source of funds documentation
• Source of wealth information
• Proof of occupation
• Video verification calls
• Certified document copies

Third-Party Verification

Mise O Jeu may utilize trusted third-party verification services to:

1. Verify identity against government databases
2. Confirm address information
3. Conduct anti-fraud checks
4. Screen against prohibited player databases
5. Validate document authenticity

These services comply with the same privacy and security standards as our internal procedures.

Verification Assistance

If you require assistance with the verification process:

• Email: verification@miseojeucanada.com
• Live Chat: Available 24/7 through your account dashboard
• Phone: 1-866-611-5686 (Toll-free within Canada)

Our verification team can provide guidance on document requirements, submission procedures, and resolution of verification issues.

Mise O Jeu reserves the right to modify this verification policy to comply with regulatory changes or security requirements.